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FREQUENTLY ASKED QUESTIONS
I need technical information on your parts. Can you help?
We have a technical staff to help you with your questions. Call 562-945-9490, Monday through Friday from 9 am to 4:30 p.m., Pacific time. Contact B. Hefner Company to submit a question to our technical staff via E-mail at email@example.com. Please note that some questions may be too in depth to discuss via E-mail but any order questions should be made prior to ordering to avoid any confusion.
What if I don't see the product I need in your website?
Our website lists all of the products that we currently have available, however we are continuously updating our product line, and welcome your suggestions and comments. We do an extensive amount of custom parts, please call for pricing and availability on these items.
Is B. Hefner Company an instrument dealer or a repair shop?
Our role in the music industry is to supply you the artist the best in guitar parts, bodies, necks and custom hand made Edenhaus guitars available today. We also offer a full line of repairs, restorations and a full custom paint shop. With over 30 years of experience, we focus on what you want not what we want to give you.
Is B. Hefner affiliated with Fender Musical Instruments?
We are in no way affiliated with this company. We are LICENSED BY FENDER. Its headstock profile is a registered trademark of Fender Musical Instrument Corporation and B. Hefner Company is licensed by Fender under a quality control license. B. Hefner Company is not affiliated with Fender and no Fender warranty applies.
What are your payment terms?
We accept payment via VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS and PAYPAL. If you would prefer to mail your order to us, you may pay by company check or money order as well. Personal checks and international money orders will be held for 10 working days before processing your request. We do not offer open accounts.
Does B. Hefner Company offer any discounts?
We may offer a quantity discount on many of our products. Please note that quantity discounts are applied on a per item basis give us a call at 562-945-9490; we will help you in any way we can. Initial orders of 10 pieces may be required to receive a dealer discount.
Does B. Hefner Company offer a Warranty?
If you are not completely satisfied with the products you receive, custom orders excluded, for any reason, (please refer to what is a custom order below) you may return them unaltered in any way and in their original packing container within seven (7) days for a refund (freight excluded) or exchange. There is a 25% restocking fee on all returns. All items bought at a discounted rate via any auction site are non-refundable.
Items lost or damaged in the mail or via shipping will only be replaced or repaired. Bodies and Necks are warranted against defects in materials and workmanship for one year from date of purchase. B. Hefner Company may not be held liable for any work done on merchandise later found to be defective, nor may modified parts be accepted for refund or exchange. Necks that require a hard finish, and that are finished by the purchaser will be covered for one year providing the application and type of finish used is deemed satisfactory by B. Hefner Company. The warranty will be void if the neck does not receive a hard shell finish within 30 days of delivery. We do not consider oil finishes or poorly applied wipe-on finishes adequate protection.
This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from B. Hefner Company. Warranty coverage is available to original purchasers only and is not transferable.
In no case shall B. Hefner Company be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What is a Custom Order?
A Custom Order is any Custom Edenhaus Guitar; a body or neck made of exotic woods (such as Flamed, Birdseye or Quilted Maple, Brazilian Rosewood, Pau Ferro, Ebony or anything other than our standard Indian Rosewood, Hard Rock Maple, Swamp Ash, Alder, Mahogany and Walnut); Bodies and necks that are left-handed or reversed; Any part (Body or Neck) that is painted and or stained in any color; Any part with Relic Work; Bodies with binding; One piece bodies; Ultralight weight bodies; Hollow bodies and parts with custom contours; Body Blanks with Custom Options and Upgrades; CustomPickup, Bridge or Control Routs; Custom Accent Line; Custom Finishes; Unique Choice Laminated tops; Custom Neck Contours; Nut Preparations (LSR, Floyd, Installed Nuts); Stainless Steel Frets; Unique Choice Fingerboards; Custom Inlay; All of our Wood Pickguards which are custom made.
Will B. Hefner Company's neck fit my guitar?
Fender continues to use the same basic dimensions on their guitars that they used when they first started. Many other manufacturers have adopted these same dimensions into some of their own products (Ibanez, Kramer, ESP, Schecter, etc.). B. Hefner Company manufactures it's necks with the same dimensions as Fender. B. Hefner Company also offers a neck to the 3-bolt body, these are made on a per order basis through our custom shop. To check compatibility of non Fender instruments, the simplest method is direct comparison. In lieu of this, the critical dimensions for guitars are: Neck pocket depth 5/8, length 3, and width 2-3/16. Scale length (measure from nut to 12th fret x 2) is 25-1/2, distance from nut to 12th fret, 12 3/4, to the heel (not extended fingerboard) is 18-7/16. Distance from heel to midpoint of bridge saddle adjustment is 7-3/8. Some neck pockets are wider in width usually within a few thousands of an inch, you need to remember that guitars are built of wood and will shrink and grow depending not only on the weather but also on the sanding and paint. B. Hefner is not responsible for the differences and will in no way be held liable for them. We will however ensure a perfect fit if you desire to send in your body for this reason. The heel shape of Strat necks is rounded at the end, Teles are squared. Strat necks will fit Tele bodies but show a gap at the corners. Tele necks may not intonate on a Strat body without neck pocket modification. PLEASE NOTE: All of our necks are supplied without mounting holes drilled. This allows you to perfectly match it to your body.
Is the fret work done?
The leveling, dressing, crowning and polishing does not come standard with our necks. You do however have the option to add fretwork to your order from the drop down menus at an additional cost. The frets are installed and you will have to do some work on the frets if you opt not to have us do the fretwork. Fretwork is done to ensure that the frets are all parallel to one another, this ensures no fret buzz, even with the lowest action. Fret leveling generally needs to be done only in cases of very low action, or on maple fingerboards that are spray finished (to remove the finish), B. Hefner Company does not typically spray lacquer over the frets although it can be done if requested.
Do you ship to my country?
We ship orders all over the world! If you are not sure if we ship to your country - YES WE DO! We have daily shipments that go to Canada, Australia, France, Japan, Brazil, UK (just to name a few) and many many more countries all around the globe! For more information on shipping please refer to the Shipping Information category.
What are the dimensions of your neck shapes and fret sizes?
Below you can see all the sizes of our neck profiles and fret sizes. If you have any questions please let us know.
Our heel contours are per industry standard and are not via Fender Musical industries, the heel contiur we use was in use since
the 1970's and has more access than The Fender version. This type of countour will use a standard Fender four bolt plate.
Please contact B.Hefner Company at any time for any questions or concerns you may have.
Email : firstname.lastname@example.org
Phone : 562-945-9490 (Monday through Friday, 9 am to 4:00 PM Pacific time)